- What are my shipping options?
Here at SNAFU LAB, we want you to have your new products as fast as possible. At checkout you will be directed to install the app "ARRIVE" onto your mobile phone and we will email you a tracking number. This will allow you to track your parcel during transit. We will ship items via Australia Post.
- When will I receive my order?
Your products will be sent after 24 hours from the time we accept your order. We shall post via Australia Post for the fastest delivery time. By downloading the app "ARRIVE" you will be able to track your order every step of the way.
- What do I do if I never received my order?
If you have not received your order in a 14 day time frame from when you placed your order. Please contact us and we will resolve the issue.
- What do I do if I received a defective order?
If your order somehow if faulty please contact us within 24 hours of delivery date and we will fix the problem.
- How do I make changes to an order I’ve already placed?
- How do I contact your company if my question isn’t answered here?